I had the same problem with my RCA Model #DRC8320N with the DVD tray not staying closed. After numerous phone calls I was told to send the unit to ALCO Electronics in Buffalo, NY along with $40.00.
I was also told if it could not be fixed they would send me another unit. After over 6 weeks I received the player back and it still didn't work. After over 2 months of repeated phone calls and e-mails, I still have no answer and get the run-around every time I call. My last e-mail told me my unit was delivered to me in Lake Charles, LA and I do not live in LA.
Will never buy another RCA product.
Monetary Loss: $200.